Rick Belliotti is San Diego County Regional Airport Authority’s Director, Customer Experience & Innovation. He has been with the Airport Authority for six and one-half years.Rick is an experienced senior manager and entrepreneur who has worked in companies of all sizes. His experience extends from software development to business development to management of engineering staff. Included in his experience is business start-up, operations management, strategy development, client relations, P&L oversight, project management, mentoring and more.He is very active in the aviation industry with the International Air Transport Association (IATA), and Airports Council International (ACI). Rick served on several management groups and committees for these organizations, and participated in the creation of standards and policies for the industry .